ITIL® 4 Foundation Certification Training in USA, Columbus

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. It provides an end-to-end IT/digital operating model for the creation, delivery and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy. The ITIL 4 framework provides a practical and flexible basis to support organizations on their journey to the new world of digital transformation and to help them addressing new service management challenges. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.