• The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
• Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
• How to apply the principles leading to conflict resolution and establish a harmonious working environment
• The 5-step strategy in implementing the blueprint for Conflict Resolution
      The areas that will be examined include:
      - Self-Awareness and Self-Management: Be aware of the working environment around us
      - Emotions:How to Manage Our Emotions Better
      - Conflicting Styles: Why are there conflicting styles and how to manage them and collaborate
      - Conflicting Roles: The similar roles in the organization that cause conflicts
      - Conflicting Resources: Allocation of resources that trigger conflicts and how to manage them
•  How to build and sustain relationships with your supervisors, colleagues and peers
      3 areas to examine:
      - Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
      - The Mastery of Building Rapport at the Workplace
      - Build Trust and Confidence amongst supervisors, colleagues and peers

Yes, we offer course completion certificate after you successfully complete the training program.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee.

We have 15% to 25% group discount packages for online training programs. Contact byrne@learnersink.com